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Terms & Conditions & Privacy Policy
'...this is a very fine opera, with inventive solutions to how to put this story on stage and wonderful roles for the singers, proving yet again what a terrific opera composer we have in Jonathan Dove'
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Security
We recognise that security is one of the major concerns for the shopper during an online transaction. So we use 'WorldPay' who use state of the art security tools and techniques to ensure that you are protected against online fraud. In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone or by fax - because WorldPay ensure that your online purchase details are encrypted using complex logarithm methods. For more information about WorldPay online security visit the WorldPay website at www.worldpay.com.

Delivery times
Chandos will aim to process all order within 5 working days of receipt. Providing the product is in stock delivery in the UK should be within 7 working days of despatch, Europe within 14 working days of despatch, and USA and rest of the world within 14 working days of despatch.

'Out of Stock' items
From time to time items go out of stock. Chandos will use its resources to ensure items are not out of stock for more than two weeks. Sometimes manufacturing difficulties beyond our control mean that items may be unavailable for longer periods. For more detailed information e-mail chandosonline@chandos.net.

Cooling-off period
New legislation allows you to return internet purchases within seven days and to receive a refund of the CD price provided it is still shrink-wrapped.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:
· your name
· address
· phone number
· email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

At the moment "cookies" are not used on our website.

If you have any questions/comments about privacy, you should email us.

We may use your contact details to inform you about other offers but you will be given the chance to refuse any further marketing emails from us if you so wished.

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